Skip to content


ice cream in black cone melted

How to Ship Ice Cream: 2023 Guide

Shipping ice cream might seem like a chilly challenge, but with the right approach, you can ensure your frozen treats arrive in perfect condition. In this guide, we'll break down the steps to safely ship ice cream, highlighting key considerations and practical tips to make the process smooth and successful.

Step-by-Step Guide to Shipping Ice Cream in 2023

Below, we'll break down the steps to mail ice cream successfully in 2023. Follow these straightforward guidelines to ensure that your customers or loved ones can enjoy a scoop of their favorite flavor, no matter where they are:

Step 1: Choose the Right Packaging


boxes lined up with packaging material
Credit: Envato Elements/ Andy_Dean_Photog

When it comes to ice cream shipments, packaging plays a crucial role in maintaining its quality. Follow these steps to package ice cream effectively:

Use Proper Insulation: Use an insulated container to keep the ice cream cold during transit. Styrofoam coolers or insulated foam shipping boxes work well to maintain the creamy consistency of your ice cream. Keep in mind that different ice cream products require different temperature requirements. For instance, the temperature requirements of a chocolate ice cream cake differ from a chocolate ice cream cone. Select your insulation method wisely based on these requirements.

Use Dry Ice Packs: If your ice cream needs to travel long distances or over extended periods, consider using dry ice packs. These packs are extremely cold and can keep your shipment frozen. As an alternative, consider using gel packs.

Ensure the Lids Are Secure: Ensure that the ice cream containers have tightly sealed lids to prevent leaks or spills. Placing a piece of plastic wrap under the lid before sealing can provide an extra layer of protection.

Step 2: Use Proper Packing Techniques


box with packing peanuts
Credit: Envato Elements/ axelbueckert

The way you pack your ice cream can make a significant difference in its condition upon arrival. Here are some tips to consider when packing ice cream:

Pre-Chill Everything: Before packing, make sure the ice cream, containers, and any other packing materials are properly chilled. This helps maintain the cold temperature throughout the shipping process.

Consider Layering: Arrange your ice cream containers in layers with a protective layer (like cardboard, thick plastic liner, or bubble wrap) between them. This minimizes direct contact and helps maintain the cold temperature evenly.

Fill the Empty Spaces: Fill any gaps in the packaging with crumpled newspaper or packing peanuts to prevent movement. This reduces the risk of containers breaking and helps maintain the cold environment.

Step 3: Choose the Right Shipping Method


shipping process explained simply
Credit: Envato Elements/ fauziEv8

Selecting an appropriate shipping method is crucial to ensure your ice cream arrives as intended. Here are some tips to consider when choosing the right method:

Express Delivery: Opt for expedited shipping to minimize the time your ice cream spends in transit. Shorter transit times reduce the chances of melting.

Reputable Shipping Companies: Choose well-known shipping companies with a track record of handling perishable items. They often have specialized services for shipping frozen food.

Check for Tracking Services: Use carriers that offer tracking services. This allows you and the recipient to monitor the shipment's progress and anticipate its arrival.

Step 4: Choose the Right Timing


stop watch tracking time
Credit: Envato Elements/ Ha4ipuri

Timing plays a significant role in sending ice cream as shipments. Keep these factors in mind:

Check the Weather: Be mindful of the weather at both the shipping and receiving locations. Extreme temperatures can affect the ice cream's condition during transit.

Avoid Weekends: Ship early in the week to avoid packages sitting in transit over weekends.

Avoid Holidays: Avoid shipping close to holidays, as delivery delays are more likely to happen during peak periods.

Step 5: Don't Forget About Labeling and Documentation


man placing label on box
Credit: Envato Elements/ zGel


Clear labeling and documentation help to ensure smooth shipping and delivery. Follow these steps during the labeling and documentation process:

Label the Package as "Fragile": Mark your package as "Fragile" to alert handlers to treat it with care.

Include Sender and Recipient Details: Clearly write both the sender's and recipient's addresses and contact numbers. This ensures the package can be returned if delivery fails.

Customs Documentation: If you plan to ship ice cream abroad, provide accurate customs declarations, including a detailed description and value of the contents. This helps prevent delays at customs. If shipping ice cream locally, make sure you have the required permits.

Step 6: Conduct Trial Runs


arrows following direction
Credit: Envato Elements/ iLixe48

Before sending out a large batch of ice cream, consider conducting a trial run:

Mock Shipment: Perform a trial shipment to a nearby location to see how well your packaging and shipping method hold up. This can help you identify potential issues and make necessary adjustments.

Solicit Feedback: Ask the recipient of your trial shipment to provide feedback on the condition of the ice cream upon arrival. This real-world input can be invaluable for refining your shipping process.

How to Address Common Issues When Shipping Ice Cream

When it comes to shipping ice cream, even the best-laid plans can sometimes hit a snag. As a seller, it's essential to be prepared to troubleshoot and address common issues that may arise during the shipping process:

1) Addressing Leakage Concerns


ice cream in ice cream box
Credit: Envato Elements/ towfiqu98

Despite your efforts to ensure a tight seal, leakage can occur during transit, leading to messy packages and dissatisfied customers. Here's what to do if you find yourself in this situation:

Documentation: Take clear photos of the package before opening it. These photos can serve as evidence if you need to file a claim with the shipping provider.

Prompt Communication: Reach out to your customer as soon as you learn about the leakage. Apologize for the inconvenience and assure them that you will be taking steps to rectify the situation.

Refund or Replacement: Depending on the severity of the issue, offer a refund or send a replacement package to the customer.

2) Addressing Temperature Concerns


man eating ice cream with spoon
Credit: Envato Elements/ towfiqu98

Even with meticulous planning, customers might receive ice cream that's not in its optimal frozen state. Here's what to do when this happens:

Review Temperature Monitoring: If you've used temperature-monitoring devices, review the data to identify any temperature fluctuations during transit. This information can help you pinpoint where the issue occurred.

Evaluate Packaging: Reevaluate your packaging process. Check whether the containers were securely sealed and if you used sufficient insulation and padding.

Open Communication: If the ice cream experienced slight thawing, be honest with your customer. Explain that minor temperature fluctuations can occur during shipping but reassure them that the product is safe to consume.

3) Dealing With Delivery Delays


woman looking at laptop and on phone
Credit: Envato Elements/ iLixe48

Shipping delays can lead to melted ice cream and unhappy customers. Here's how to deal with this issue:

Monitor Tracking: Keep an eye on the tracking information and be alert to any delays. If you notice a delay, inform your customer promptly, explaining the situation and providing a new estimated delivery date.

Show Understanding: Express empathy for the inconvenience caused by the delay. Offer an explanation, if possible, and let the customer know that their satisfaction is your priority.

Potential Compensation: If the delay is due to circumstances beyond your control, consider offering a small discount on their next purchase as a goodwill gesture.

4) Handling Customer Feedback and Complaints


truck carrying boxes with a time limit
Credit: Envato Elements/ dekddui1405

Customers may reach out with concerns or complaints about their ice cream shipment. When this happens, here's what to do:


Prompt Response: Respond to customer inquiries or complaints promptly. Let them know that you value their feedback and are committed to resolving the issue.

Tailored Solutions: Offer solutions that align with the specific situation. This could involve a refund or replacement.

Continuous Improvement: Use the feedback as a tool to improve. If you notice recurring issues, take proactive steps to revise your packaging, shipping methods, or communication strategies.


Mastering how to ship ice cream locally and internationally in 2023 requires a combination of diligent packaging, carrier selection, proper labeling, strategic timing, and clear communication. By following the above steps, you can ensure that your frozen treasures arrive at their destination in pristine condition.

Ready to redefine how you ship ice cream? Introducing Nice Packs Dry Ice Packs! Our advanced dry ice packs are designed to keep your ice cream colder for longer, ensuring they arrive as frosty as when they left. Shop with us today.

Back to blog